At Drelith, we strive to ensure your satisfaction with our services. Our refund policy applies to purchases made directly through our website or sales representatives. To be eligible for a refund, you must meet the following conditions:
We reserve the right to refuse refunds if these conditions are not met or if the request is deemed ineligible based on our assessment.
To request a refund, please contact our customer support team at support@drelith.com within the specified refund period. Please provide your order details and the reason for your refund request.
Our support team will review your request and may ask for additional information to assess your eligibility for a refund. We aim to process refund requests promptly and in accordance with our refund policy.
If your refund request is approved, we will initiate a refund to your original method of payment within 5 days. Please note that it may take additional time for the refund to reflect in your account depending on your financial institution.
Certain products or services may not be eligible for refunds, including:
We will clearly indicate non-refundable items at the time of purchase or in our terms of service to avoid any misunderstandings regarding eligibility for refunds.
If you cancel your subscription before the end of the billing period, you may be entitled to a prorated refund for the unused portion of your subscription. Refunds for subscription cancellations are processed based on the remaining days of the current billing cycle.
For annual subscriptions, refunds may be prorated based on the unused months remaining in the subscription period. Monthly subscriptions may be eligible for refunds based on the unused days remaining in the current billing month.
Refunds for subscription cancellations are subject to the terms specified in our subscription agreements or terms of service.
If you purchased a product or service during a promotional period, the terms of the promotion may affect your eligibility for a refund. Promotional purchases may have specific refund conditions or may be non-refundable depending on the promotion's terms.
We will clearly communicate refund eligibility and conditions during promotional periods to ensure transparency and clarity for our customers.
If you have questions about refunds for promotional purchases, please contact our customer support team for assistance.
Drelith reserves the right to update, modify, or change our refund policy at any time without prior notice. Changes to our refund policy will be effective immediately upon posting on our website or notifying you via email.
We encourage you to review our refund policy periodically to stay informed about our current refund practices and policies.
If you continue to use our services after changes to the refund policy have been made, you acknowledge and agree to the updated refund terms.
If you are enrolled in an automatic renewal subscription plan with Drelith, you may request a refund for the renewal charge if you notify us within 5 days of the renewal date.
We will assess your request based on the eligibility criteria outlined in our refund policy. Refunds for renewal charges are subject to the same terms and conditions as initial purchases, including our refund processing timeline.
For assistance with refunds related to subscription renewals, please contact our customer support team at support@drelith.com.
If you are dissatisfied with our decision regarding your refund request, you may contact our customer support team to resolve the issue. We are committed to addressing your concerns and reaching a satisfactory resolution.
In the event of a dispute that cannot be resolved informally, you agree that any dispute arising out of or relating to this refund policy shall be resolved exclusively through binding arbitration administered in accordance with their rules and procedures.
Arbitration proceedings shall be conducted and the decision of the arbitrator shall be final and binding on both parties. You waive any right to participate in a class action lawsuit or class-wide arbitration against Drelith.
This refund policy applies solely to purchases made directly from Drelith. If you purchased our products or services through a third-party vendor or reseller, please refer to their refund policy for applicable terms and conditions.
We are not responsible for refunds or exchanges for products or services purchased through third-party vendors. Please contact the vendor or reseller directly to inquire about their refund policies and procedures.
If you have any questions about the scope of our refund policy or need clarification on specific scenarios, please reach out to us using the contact information provided in this policy.
All refunds issued by Drelith will be processed in the original currency of the transaction. If your purchase was made in a currency other than your local currency, any differences in exchange rates or fees applied by your financial institution are your responsibility.
We strive to ensure that the refunded amount accurately reflects the original purchase amount in the currency you used at the time of purchase. However, Drelith is not responsible for any fluctuations in currency exchange rates or additional fees imposed by financial institutions.
If you have any questions about currency conversions or exchange rates related to your refund, please contact our customer support team for assistance.